T-Mobile Customer Service is an EPIC FAIL!

Saturday, May 9, 2009

.•*ღ The White Flag has not been raised

Yes I know, I have been lacking in updates, but it does not mean I have thrown in the white flag. No way in heck I would do that, especially with the responses I have received from other wronged consumers!

Unfortunately I have been preoccupied with work and computer issues, but I will not stop! I am only one of who knows how many thousands of consumers who have suffered such deceptive behavior and it needs to stop!

So as for updates....

I have completed the first draft of my 93A letter, and the 4-page long letter is currently being reviewed by an attorney (personal perks). It will be out by next weekend.

Since my letter to the Collection Agency, I have received no calls, no letters, nor any other type of blemish on my credit score, which I have checked. It's great to know your rights as a consumer! It's so disgusting how Collection Agencies purposely take advantage of consumers' lack of knowledge concerning their rights.

Although I have no longer experienced any harassment from collections, I have received a bill directly from T-Mobile. It was my final bill for the week of service I had before I canceled, they even charged me for the time they had suspended my service. These people are hilarious. They expect to pay for the bill, but... they canceled my access to my account online so I can grab any of my information. Who would think that my desire to help the earth by going GREEN and eliminating paper waste would result in T-Mobile trying to screw me over.

Until this dispute with T-Mobile is resolved, it's going to continue to annoy the heck out of me, but I must admit that it has helped me learn a lot about consumer rights. In the weeks since my dispute with T-Mobile began, I have started helping several clients from the office where I'm employed, put an end to harassment from collection agencies. I have received so many emails from clients expressing their gratitude for personally taking the effort to help them, that my employer has decided to adopt this as a office practice. I've written so many notices to collection agencies in the past few weeks that I decided to create a template for them. (Which I intend to share on my next post)

As cheesy as it sounds, I'm touched each and every time I receive an email from a client to report the end of the harassing phone calls. It's amazing how was small act can help lift a person so much....

Anyways... Since they can't report to any credit agencies without informing me, it's one less thing to worry about while I continue my fight against T-Mobile.

Unfortunately, I still have a lot work left to do, so I will share some tips on how to forward your own letter to Collections on my next post as well as some information on my 93A letter.

Until then.....


DIE T-MOBILE!