T-Mobile Customer Service is an EPIC FAIL!

Showing posts with label contact. Show all posts
Showing posts with label contact. Show all posts

Wednesday, April 22, 2009

.•*ღ Entire Board of T-Mobile Execs Reviews Customer Account in less than 24 Hours?




Yeah right.

But that is what the T-Mobile customer service representative expected me to believe when he left me a voice message earlier today.  After sending out a massive EECB to the following people:

Robert Dotson
President and Chief Executive Officer
Robert.dotson@t-mobile.com

Cole Brodman
Chief Technology and Innovation Officer
Cole.brodman@t-mobile.com

Brian Kirkpatrick
Executive Vice President and Chief Financial Officer
Brian.kirkpatrick@t-mobile.com

Dave MillerSenior Vice President and General Counsel
Dave.miller@t-mobile.com

Larry Myers
Senior Vice President and Chief People Officer
Larry.myers@t-mobile.com

Denny Post
Senior Vice President and Chief Marketing Officer
Denny.post@t-mobile.com
John Birrer (The only person who actually responded)
Senior Vice President Customer Service
T-Mobile
12920 SE 38th Street
Bellevue, WA 98006
Desk 425-383-6072
John.Birrer@t-mobile.com

Neville Ray
Senior Vice President, Engineering Operations
Neville.ray@t-mobile.com
Executive Response Team
ExecutiveResponse@T-Mobile.com

and also...

Investor Relations
Investor.relations@telekom.de

René Obermann
Chief Executive Officer (CEO)Rene.obermann@telekom.de

Hamid Akhavan
Board member for T-Mobile, Product Development, Technology and IT
Hamid.akhavan@telekom.de

Manfred Balz
Board member for Data Privacy, Legal Affairs and Compliance
Manfred.balz@telekom.de

Reinhard Clemens
Board member for T-Systems
Reinhard.clemens@telekom.de
Guido Kerkhoff
Board member for South Eastern Europe
Guido.kerkhoff@telekom.de

with CCs to:

their PR company
Waggener Edstrom
rrt@WaggenerEdstrom.com

plus some news outlets... why not?

CONSUMERIST.COM
tips@consumerist.com
ABC News
audiencerelations@abctv.com
wcvbnews@thebostonchannel.com
gma@abcnews.com
Dateline
Dateline@NBCUNI.com

Today
Today@NBCUNI.com

NBC Nightly News
nightly@nbc.com

Newsweek
Letters@newsweek.com

Fox News
newsmanager@foxnews.com
AskFox@fox.com
CNN
cnnmoney@money.com


So with all the information I have provided on this blog, and through my conversations with an entire flock od incompetent customer service representatives- Ralph, expects me to believe that the entire Executive Board reviewed my account and agreed that they did nothing wrong.


The following images are visual representations of what I think of this statement:









I'm sure T-Mobile thought this guy is a deadbeat too right? All us loyal customers are.



Yeah you can... go stick it.